Development of customer relationship management (CRM) model based on the maturity level of cobit 4.1 (Case study: Cooperative section at the department of Industry, trade, cooperative, and small-medium enterprises, Yogyakarta province)
Ali Tarmuji Informatic Engineering Departement, Faculty of Industrial Technology, Ahmad Dahlan University, Yogyakarta, Indonesia. Tedy Setiadi Informatic Engineering Departement, Faculty of Industrial Technology, Ahmad Dahlan University, Yogyakarta, Indonesia. Sri Handayaningsih Informatic Engineering Departement, Faculty of Industrial Technology, Ahmad Dahlan University, Yogyakarta, Indonesia. Juli Lestari Informatic Engineering Departement, Faculty of Industrial Technology, Ahmad Dahlan University, Yogyakarta, […]